Product and support
A help centre from your own answers
The questions you answer by hand every week, turned into articles that answer them for you.
If you answer the same five questions every week, they are already written. This is the job of collecting them.
- Runs for
- 3 weeks
- From you
- 3 things
- Skills
- Technical writing, Synthesis, Writing
What the full brief covers
Every brief is written out before it runs, so nobody starts from a guess. We send it over when you ask for it.
- The deliverable in full, written as the thing you end up holding rather than as a job description
- The steps the intern works through, in the order they happen
- Everything we need from you, and the point in the project we need it
- How we scope it with you before it goes live, and what you can change
The 3 things we need from you are named in it. We run everything else: matching, scoping, check-ins, chasing and handover, with a Project Manager on the managed plans.